Menu

FAQ’S

Need some help? Don’t worry the chances are that if you are asking the question then someone else has already asked it. Here are some of the common questions I have been asked before and their answers.

If for any reason you can’t find the answer to your particular question below please feel free to send me an email just click here and I will endeavour to get back to you with an answer as soon as possible.

 

 

Ordering

Do you ship outside the U.K?

Yes, I am happy to ship both artwork and art materials anywhere in the world.

Shipping for the U.K is £3.95 or FREE on orders £30 and over. All orders are shipped via either Royal Mail Tracked or Parcelforce.

For international orders shipping is calculated in real-time at checkout before you are asked to pay for your order.

Can I get my order sooner?

Usually you will receive your order within a couple of days of ordering but if you need it desperately drop me an email and I will see if I can help you out.

 

How do I place an order?

Make your selection by clicking Add to cart. To see what you have added to cart just click the shopping cart icon at the top right or bottom right of the page. You will then be presented with a summary of your order, you can then either continue shopping or checkout by following the prompts on the screen.

What is your minimum order value?

There is no minimum order value! You can order as little or as much as you like.

 

What methods of payment do you accept?
I accept most credit/debit cards for payment as well as payment via Paypal or BACS*. (Please note orders paid for via Paypal or BACS will not be dispatched until payment has cleared.)

Delivery & Returns

Who Do You Use For Delivery?

All orders are shipped via either Royal Mail Tracked or Parcelforce services. Tracking details are emailed/texted to you using the contact details you provide when you place your order.

Please be aware you may be asked to sign for your package so please ensure someone is available to take delivery.

How much is delivery?

Delivery is charged at a flat rate of £3.95 on orders up to £30 for orders going to addresses here in the U.K anything over that delivery is free!  If you are ordering from outside of the U.K the delivery charge is calculated in real-time based on the weight of the items you have added to your shopping cart.

Please note that you will always be shown a complete breakdown of your order including any delivery charges before you are asked to pay.

Can I return an artwork purchase if I am not 100% happy?

Regardless of how much technology has came on there is still the age old problem of everyone’s monitor being different. What I mean by this is that everyone’s monitor is calibrated differently and some people don’t bother to calibrate them at all. What this means for us artists is that although the paintings I have added to the web-site will look the same as the original on my screen it may look slightly different on yours i.e the colours may be a bit different or the contrast may be lower or higher on an image.

It is unfortunately impossible to get round this problem so in order for you to be able to purchase artwork without any concerns I am happy for people to return artwork for a full and immediate refund if it turns out not to look quite the way they expected as long as it is returned in the same condition it was received in and within 14 days of receipt.

Please note this returns policy does not apply to commissioned artwork. If you are unhappy with a commissioned piece you have ordered please email me on receipt with any concerns.

 

 

If I return an item will you pay my return postage costs?

Yes if the item is faulty or is sent in error. However if you have just changed your mind no sorry I will not refund your return postage costs unless previously agreed.

Please contact me first by email before you return anything as some items may need to be returned to a different address or in some cases not returned at all.

Can I collect my order if I am local?

Possibly. I work from my home studio but also have other commitments so I am not always there. Best thing to do is to either email me on greg@greghoward.gallery or give me a call and I will be able to give you an answer one way or the other.

Saying that my postage charges are not excessive anyway and don’t forget its FREE POSTAGE for all orders over £30.00 if you live here in the U.K.

 

I have changed my mind. Can I return an item?
Short answer yes!
 
You have a period of 14 days to return any item purchased online and I will provide you with a 100% refund of product costs and initial postage providing the item/s returned is/are in the same condition - please however do not abuse this arrangement!
 
Please note you will however be liable for the return postage costs unless I have previously agreed otherwise.
 
Please remember to inform me by email before you return anything.
Can you ship internationally?

Yes I am happy to ship anywhere on the planet!

 

Still need help?

No problem. Just click the contact button at the top of this page to send me an email or alternatively you can call me on 07926161652.

Pin It on Pinterest

Share This
0